Hi folks, my name is Thiago Cardoso and I'm work as Support Engineer at Microsoft, my focus is Dynamics 365 platform :).
We interacting with different customer across the globe and we have some tips for you when you open a case with us, please add this items on case description.
One more thing, please add img or record the screen and give us more detail :)
original post: How to engage with Microsoft Support, best practices. #MSDyn365 - Microsoft Dynamics CRM Community